Pro Prospect Camps
These Terms and Conditions apply to camps organised by Pro Prospect Ltd (Business identity code: 2807622-6). The contract for the supply of any place on a particular camp is between Pro Prospect and you. Your contract incorporates these terms and conditions and by making a camp registration with us you confirm your acceptance of these Terms and Conditions.
In these terms and conditions:
• “we” or “us” or “our” means Pro Prospect Ltd
• “you” or “your” means the relevant Participant(s) named on the registration form or where any Participant is under the age of 18, then that Participant’s parent or guardian who submits our registration form
• “Participant” means the person(s) named on the relevant registration form taking part in the relevant camp and where that person is under 18 includes where applicable his or her parents or guardians
A. BOOKING AND PAYMENT
A.1 YOUR RESERVATION
A.1.1 When you make a camp registration, we will provisionally reserve a place or places on the relevant camp on the basis of these terms and conditions. Your booking will be taken as confirmed in respect of all Participants named by you on the registration form when we have received a duly completed registration form and total price per Participant has been paid.
A.1.2 Please check the Confirmation Invoice together with all other documents we send you as soon as you receive them. Contact us immediately if any information which appears on such documentation appears to be incorrect or incomplete, as it may not be possible to make changes later. We cannot accept any responsibility if we are not notified of any inaccuracies in any document within ten days of our sending it out. Whilst we will do our best to rectify any inaccuracies notified outside these time limits, you will be responsible for any costs and expenses involved in doing so except where we made the mistake and there is good reason why you did not contact us within the above time limits.
B. CHANGES AND CANCELLATION BY US
B.1 IF WE CHANGE YOUR ARRANGEMENTS BEFORE CAMP COMMENCES
B.1.1 We hope and expect to be able to provide you with all the services we have confirmed to you. However, given the nature of the camps, you and each Participant are expected to be flexible and accommodate the possibility of alternative arrangements having to be made, even at the last minute and without prior notice. Please note that any published outline schedules are a guide only, do not form a contractual obligation on us and may be subject to change. In the vast majority of cases any changes will be regarded by us as minor changes. However, if we consider them a “Significant Change” we will endeavour to advise you as soon as reasonably possible. A Significant Change includes, purely by way of example, a significant change of destination or camp arising otherwise than as a result of circumstances beyond our control.
B.1.2 In the case of a Significant Change before your departure for the camp we will provide you with three alternatives:
B.1.2.1 alternative arrangement of equivalent or of very closely similar standard and price, if available, or
B.1.2.2 alternative arrangements of a lower standard together with a refund of the difference in price; or
B.1.2.3 cancel your places on the camp with a full refund of all monies paid.
Any alternative arrangement or cancellation must apply to all Participants named on the registration form.
B.2 IF WE CANCEL YOUR ARRANGEMENTS
B.2.1 In the unlikely event we need to cancel arrangements we will tell you as soon as possible. However, we will not cancel your arrangements less than 30 days before departure unless it is for a reason outside our control as provided in clause H.1. If we have to cancel your arrangements, we will provide you with three alternatives:
B.2.1.1 alternative arrangement of equivalent or of very closely similar standard and price, if available, or
B.2.1.2 alternative arrangements of a lower standard together with a refund of the difference in price; or
B.2.1.3 cancel your places on the camp with a full refund of all monies paid.
Any alternative arrangements or cancellation must apply to all Participants named on the registration form. If the change occurs as a result of circumstances beyond our control (in which case clause H.1 will apply) or we cancel as a result of your failure to pay the participation fee when due or where clause B.2.2 applies.
B.2.2 We regret that most of our camps can only be operated if a sufficient number of people agree to take part and pay all sums due. If there is insufficient demand, we have the right to cancel the camp in question. If we have to do so, we promise we will tell you no later than 30 days prior to departure. In this situation, you will then have the choice of the options shown in clause B.2.1 together with the option, if possible, of the same camp starting on a different date. Where we cancel for lack of numbers in accordance with this clause B.2.2, no compensation or other amounts (for example, the cost of any flights) will be payable. In the circumstances any flight arrangements should only be made once final numbers are confirmed.
C. CHANGES AND CANCELLATION BY YOU
C.1 IF YOU CHANGE YOUR REGISTRATION
C.1.1 If you want to change your registration in any way you must inform us in writing as soon as possible. We will try to help you, although we cannot guarantee that we will always be able to do this as changes are subject to availability at the time.
C.1.2 Where we can make a change, we will charge for any additional services, facilities, or other items changed, at the price which applies on the day the change is made. You will also be expected to pay or indemnify us against any charges made by our suppliers for such changes.
C.2 IF YOU CANCEL YOUR REGISTRATION
If you wish to cancel your registration, we will levy a cancellation charge on the scale shown in clause D. Notice that, if the cancellation is done less than 30 days before the start of the camp, a literal document from appropriately qualified medical personnel (doctor) stating that a Participant is not well enough to participate the camp must be provided before any return of participation fee.
D. CHANGES AND CANCELLATION CHARGES
The following list sets out the sums normally payable to us the event of cancellation.
If the cancellation is done
- 50+ days before the start of the camp, you receive a full refund
- 30–49 days before the start of the camp, 80% of the fee is returned
- 15–29 days before the start of the camp, 100% of the fee is returned if a doctor’s statement is provided, otherwise 30% of the fee is returned
- 14 days or less before the start of the camp, 50% of the fee is returned if a doctor’s statement is provided, otherwise 100% of your total amount will be charged
E. LIMITATION OF OUR LIABILITY TO YOU
E.1 If the contract we have with you is not performed or is improperly performed by us or our suppliers we will pay you compensation. However, we will not be liable where any failure in the performance of the contract is due to:
E.1.1 you or a relevant Participant; or
E.1.2 a third party unconnected with the provision of the camp arrangements and where the failure is unforeseeable or unavoidable; or
E.1.3 unusual and unforeseeable circumstances beyond our control, the consequences of which could not have been avoided even if all due care had been exercised; or an event which we or our suppliers, even with all due care, could not foresee or forestall.
E.2 You and the Participants acknowledge that there is a great risk involved, including the potential for permanent paralysis and death, during the participation in any sport, you and the Participants agree that Pro Prospect, its agents, servants, employees, and consultants shall not be liable to you for any injury or damage resulting directly or indirectly from any participation during ice skating, ice hockey or other program activities, whether incurred on or off the ice or otherwise in or around the buildings and properties.
E.3 You and the Participants further agree that you discharge Pro Prospect, its agents, servants, employees and consultants from all actions, claims and demands you may have for any injury or damage. You and the Participants understand that your said agreement, release and discharge, shall bind your heirs, legal representatives and legal successors and shall come into effect to the benefit to Pro Prospect, its agents, servants, and consultants and their successors.
E.4 Unless otherwise expressly indicated by us in writing, activities, excursions or other tours that you or individual Participants may choose to book or pay for whilst on the camp and which are not included in the price of the camp, are not part of the arrangements provided by us. For any activity, excursion or other tour that you or individual Participants may book, the contract will be with the operator of the activity, excursion or tour and not with us. We are not responsible for the provision of the activity, excursion or tour or for anything that happens during the course of its provision by the operator even if a member of our staff accompanies or takes part in the activity, excursion or tour.
E.6 The provisions of clauses E.1 to E.4 inclusive are in addition to any other limitation of liability contained in these Terms and Conditions
E.7 Nothing in these Terms and Conditions affect any statutory rights that you or individual Participants may have under the relevant jurisdiction applicable pursuant to clause H.6.
F. YOUR RESPONSIBILITIES AND THE RESPONSIBILITIES OF PARTICIPANTS
F.1 APPLICATION FORM FOR PARTICIPANTS
Each Participant or their relevant parent or guardian may be required to fill in a form for entry onto the camp. Where any Participant is under the age of 18 at the time of completion of the form and will not be accompanied by a parent or guardian, then a parent or guardian will be required to countersign and confirm that we may act in loco parentis whilst the relevant Participant is at the camp. We reserve the right to cancel any Participant’s place on or require a Participant to leave the camp, even if the camp has already commenced, and without compensation or repayment of any sums paid should any information on the application form be incorrect.
You are responsible for ensuring that all Participants included in the booking satisfy all passport, visa, travel insurance and health certificate requirements and we accept no responsibility for any refusal of travel or entry into any destination or for any liabilities, losses, delays or expenses incurred through any irregularity in such documentation. If you have any queries with regard to documentation and insurance requirements you must raise them with us well in advance of the camp commencing. Any information provided by us with regard to travel documentation is given in good faith but without responsibility on our part.
F.3 HEALTH PRECAUTIONS AND SAFETY
F.3.1 We will provide general advice to you and Participants as to what health precautions are usually required for your destination or activity. It is your responsibility to verify such advice with appropriately qualified medical personnel and to ensure that all such advice is communicated to Participants. Any health information provided by us is provided in good faith but will only be a general overview of any health hazards and requirements for the camp. In the circumstances any such advice given by us should not be regarded as a substitute for specific and detailed medical advice either for you or in respect of individual Participants who should raise any particular concerns with their own doctor.
F.3.2 Our camps involve strenuous activity and it is your responsibility to ensure that each Participant has the necessary level of fitness and health to complete the camp. Each Participant will be required to provide a form with appropriate medical details and full particulars must be given of any previous or existing conditions that may affect a Participant’s ability to take part in the camp or relevant activities. Participants will be required to authorise disclosure by us of any such conditions to any medical personnel that we may use in connection with the camp. We reserve the right at any time to require individual Participants to produce medical evidence of that Participant’s ability to take part in the camp or a particular activity. We reserve the right to cancel any Participant’s place on or require a Participant to leave the camp, even if the camp has already commenced, and without repayment of any sums paid or other compensation, should any information provided to us in respect of that Participant’s medical history or condition be incorrect.
F.3.3 Whilst on the camp all Participants are required to adhere at all times to the advice and instructions given by our staff or those retained by us to supply any services or activities which form part of the camp.
F.3.4 In the event that the Participant is injured during the operation of the program, permission is given for their transportation as needed to a medical practitioner/facility at Participant´s own expense. We strongly recommend that all Participants have their own physical examination done prior to their participation in the program.
F.3.5 If a Participant falls ill or suffers an injury or in our opinion is not able to continue with the camp, we reserve the right, following consultation with the relevant parent or guardian, to require such Participant to either leave the camp entirely or for a period or to not take part in a particular activity on the camp. In such circumstances the relevant parent or guardian or other responsible adult will be required by us to accompany the relevant Participant at all times, even if the Participant has to return home. If we have to accompany the relevant Participant in such circumstances we reserve the right to charge for such additional service.
F.5.1 Each Participant must be covered by appropriate travel insurance (including medical, air evacuation, rescue and repatriation insurance).
F.4.2 The Participants must provide, by themselves, sufficient insurance coverage for the duration of their stay in the camp.
F.4.3 You are responsible for ensuring that all information provided to any insurance company is correct and not misleading and we cannot be responsible for any problems that may arise as a result of any policy of insurance becoming invalid as a result of any error or omission in respect of such information.
F.5 BEHAVIOUR AND CODE OF CONDUCT
F.5.1 We shall endeavour to provide advice to Participants on health, safety and security matters before and whilst on the camp and provide reasonable supervision whilst Participants are undertaking activities and expect all Participants to behave responsibly in relation to their own safety and security and that of others on the camp.
F.5.2 All Participants are expected to respect and obey the laws and customs of the destination country, treat others on the camp and locals with respect and courtesy, and observe and obey any instructions, directions, advice, rules and regulations given or imposed by us or those organising any particular activities.
F.5.3 All Participants should be advised that you will be personally liable for any damages suffered to property or by us or any third party (including loss of business or reputation) in the event of any Participant failing to comply with the terms of this clause F.5 and that, following consultation with the relevant parent or guardian (if applicable), we reserve the right in our absolute discretion to require any Participant to leave the camp and return home at no cost to us if that Participant’s behaviour falls shorts of the standards expected by us. In such circumstances the relevant Participant will have to be accompanied home by you or another responsible adult and no compensation of any sort (including the return of any monies paid) shall be payable by us in respect of the relevant Participant and all rights are reserved by us against such Participant and you.
F.5.4 All Participants registered in the Pro Prospect Camp program are required to submit to a strict set of guidelines regarding their “code of conduct” while participating in the program. These are as follows:
F.5.4.1 All Participants will respect the integrity of Pro Prospect, its facilities, property and its staff members.
F.5.4.2 Participant will attend all on- and off-ice training sessions, and video review sessions. Absence from any of these activities must be approved by Pro Prospect staff prior to the activity, and with a justifiable reason, i.e. injury, emergency.
F.5.4.3 Participants must respect all facilities, to use them with care and do their part in keeping them clean.
F.5.4.1 Participants must understand and acknowledge that association with or use of drugs, doping substances (alcohol or tobacco during camp’s official activities) of any kind is not acceptable and will not be tolerated.
F.5.4.4 Participants will be responsible financially for any damages caused to the facilities as a result of their own behaviour or negligence. Deposit (200 €) will be collected from the Participant after arriving to the camp and if such damages occur the costs of repair will be charged of the deposit. Deposit (200 €) will be returned to Participant´s bank account after the camp, in case there is no damage found in any goods.
F.5.4.5 Camp organisers are not responsible for participants´ actions in any way during the camp.
F.5.4.6 Participants will take care of themselves during free time. Camp organisers are responsible only for the activities and services included in the price of the camp.
F.5.4.7 Participants must understand and acknowledge that failure to comply with any of the above rules and guidelines will result in the suspension or expulsion of the offending Participant(s). Camp fee will not be refunded.
G. IF YOU HAVE A COMPLAINT
If you or any Participant have cause for complaint whilst on the camp, you must bring it to the attention of our staff immediately. They will do their best to rectify the situation. If your complaint is not resolved locally, please follow this up within 28 days of your return home by writing to us at Pro Prospect, Sammakkolammentie 3 A 12, 70200 Kuopio, Finland or email us at firstname.lastname@example.org giving all relevant information.
H.1 CHANGES DUE TO CIRCUMSTANCES BEYOND OUR CONTROL
We will not be liable to pay any compensation if we are forced to cancel or in any way change your arrangements as a result of unusual or unforeseeable circumstances beyond our control, the consequences of which could not have been avoided even with all due care. These include unavoidable technical problems with transport, war or threat of war, civil strife, industrial disputes, natural disaster, bad weather, epidemic or terrorist activity. Please also note that given the nature of some of the activities on the camp these are subject to change or cancellation, often at very short notice and, in particular, as a result of inclement weather.
H.2 DATA PROTECTION
Information about you and Participants, including names, contact details and any special needs, disabilities or dietary requirements is collected by us. We may disclose this information to our service providers. Only information necessary for this purpose will be disclosed to them. Some information, for example relating to religion or health, may be “sensitive personal data”.
We need this information to cater for Participants’ needs, but it is collected on condition that we have your consent. If you do not agree to our use of such information, we cannot accept your booking. From time to time we may contact you or Participants by post or email with information about further camps. If you or individual Participants do not wish to receive such information, you or they should notify us. You have the right to ask us in writing for a data subject access request form to obtain a copy of the information which we hold about you or individual Participants named on your booking. Any request should be addressed to us at Pro Prospect, Sammakkolammentie 3 A 12, 70200 Kuopio, Finland or email us at email@example.com giving all relevant information.
H.3 PUBLICITY AND USE OF IMAGES
We take photographs or films of the camp and use the same in our promotional literature, on our website, our advertising and/or instructional purposes. We may also reproduce any comments that we receive either from you or Participants in a similar way. We always endeavour to use any such photographs, films or comments in a responsible way but if you do not agree to such use we must be informed in writing at the time of booking and, given the nature of our camps, we may not be able to accept your booking.
H.4 ACCURACY OF INFORMATION
All specific information supplied in any pre-departure camp itinerary or information pack or on our website is correct at the time of publication. Any other information contained in any marketing or preliminary information is designed to provide a general overview of the types of camps and activities we undertake and should not be regarded a representation forming part of the contract with you.
H.6 JURISDICTION/GOVERNING LAW
Any dispute, claim or other matter of any description (and whether involving personal injury or not) which arises out of or in connection with the camp must be brought in the Courts of Finland only. Finnish law (and no other) will apply to your contract.